# Terms & Conditions
By placing an order on JORDOEN, you agree to the following terms:
– All orders are confirmed via phone call or WhatsApp.
– Orders are processed within 1–2 working days.
– Delivery time is usually 2–5 working days depending on location.
– We reserve the right to cancel any order due to stock or verification issues.
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# Refund & Exchange Policy
We follow standard e-commerce policy:
🔁 Exchange Policy
– Products can be exchanged within 3 days of delivery.
– Exchange is only applicable if:
– Wrong product delivered
– Size issue (for bras / lingerie)
– Damaged or defective item
– The product must be:
– Unused
– In original packaging
– Courier charges for exchange will be paid by the customer.
💸 Refund Policy
– Refund is only applicable in case of:
– Out of stock after payment
– Completely damaged product (not replaceable)
– Refund requests must be made within 3 days of delivery.
– Refund will be processed within 5–7 working days.
—fondly
# 📦 Mobile
– No exchange/refund after 3 days of delivery.
– Slight color difference due to lighting is not considered a defect.
– Used or washed items are not eligible for exchange.
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### 📞 Support
For exchange or refund requests, contact us via:
– WhatsApp # 03097133337
– Phone call
Provide your Order ID for quick processing.